As Warren Buffet puts it: “Risk comes from not knowing what you’re doing”
Of course, if you know your employees, your customers, your terrain and your competition better than anyone else, the odds are you can take most of the guesswork out of identifying possible threats.
If you try a strategic move in responding to an incident and then back off, you may lose your reputation for credibility not only with your employees, but more importantly with your customers. Customers will remember your past actions and will most likely share their bad customer experience with many.
Ultimately, the ability to develop an incident management and customer service strategy that will mitigate risk and convert them into opportunities requires extra effort and concentration.
At the end of the day, you have an incentive to protect your reputation and implement best practices to create a safer environment for your customers and your employees. Now, how risk tolerant are you? Do you currently receive the immediate expertise and resources to mitigate risks and capitalize on your strengths and grow your business?
Proactive risk Management has demonstrated its ability to proactively and quickly manage to incidents through its command center, special representative and field operations team. You can count on our expertise and on our 7/24 availability to respond immediately to any new situation to protect your financial and reputational assets.