Position Description: As an Incident Management Specialist / Customer Service Representative you will be handling any and all incident types for our clients. Incidents range from bodily injury to property damage to product recalls and higher-level customer service issues. Key Role Responsibilities: Take incoming calls / make outbound calls Acquire and process all information for…Details
Clients can choose to have ProActive Risk Management (PARM) train their staff to handle incidents or can outsource the entire process to PARM.
PARM’s Incident Management services mitigate its clients’ exposure to liabilities, damages, and losses by using processes based on problem-solving and proactive customer outreach. PARM’s team of highly trained incident management specialists manages all incidents, complaints, and problematic situations from the moment they are reported until their resolution, effectively preventing potentially negative claims and developments from materializing.
- Liability Incidents & Claims Management
- Customer Service Management
- Confidential Employee Hotline
- Facility Maintenance Management
- Product Recalls Management
An incident is an unexpected and usually disruptive thing that happens that, if not handled properly, may have serious financial and or reputational consequences to an organization.
Paramount to mitigating exposure to both costs and reputation damage is the manner in which an enterprise handles an incident. PARM provides a wide range of services to ensure that incidents are handled in the most expedient manner possible.