Position Description: As an Incident Management Specialist / Customer Service Representative you will be handling any and all incident types for our clients. Incidents range from bodily injury to property damage to product recalls and higher-level customer service issues. Key Role Responsibilities: Take incoming calls / make outbound calls Acquire and process all information for…
All businesses unanimously agree on one thing – customers are kings. They’re the sole purpose and benefit of running a business. And hence this is one of the major reasons why good customer service is a pressing concern for all companies. Good Customer Service is Directly Linked to Customer Satisfaction and Loyalty Here are some…
One would agree that the most effective tool to provide insight and help improve risk management decision-making is to have conversations. In Let’s Talk about Risk, Regis Coccia said: ¨Who we talk to has a lot to do with our awareness and understanding of risk. People see risks differently. It is those different views…
By Carlos Torres Incident Management Director carlos.torres@parm8020.com Last night, after having dinner with my family, I got an email about an incident that happened at one of our clients’ stores. This incident required the immediate attention of someone… Who was that someone? I was that someone, and this matter, required MY attention. So, I went…
As Warren Buffet puts it: “Risk comes from not knowing what you’re doing” Of course, if you know your employees, your customers, your terrain and your competition better than anyone else, the odds are you can take most of the guesswork out of identifying possible threats. If you try a strategic move in responding to…
Date de publication : 12 septembre 2012 Secteur d’emploi : Coordonnateur service à la clientèle Lieu de travail : Montréal (Québec) Sommaire: Le coordonnateur de service à la clientèle travaille dans une équipe de professionnels et est responsable de fournir un soutien de qualité à nos clients; de fournir des informations exactes et une assistance directe aux clients et…