One would agree that the most effective tool to provide insight and help improve risk management decision-making is to have conversations.
In Let’s Talk about Risk, Regis Coccia said: ¨Who we talk to has a lot to do with our awareness and understanding of risk. People see risks differently. It is those different views that can lead to a clearer picture of risk and what to do about it. Another benefit of having conversations about risk is that it helps create rapport through which loss-inducing behaviors can be changed. ¨
Store operators, public relations executives and risk management specialists, all agree that ensuring business continuity is the common objective. This goal is achieved by deploying maximum effort to preserve the corporate image while mitigating risks. Divers perspectives bring value to the conversation and allows for intelligent decisions to be taken.
Another interesting quote coming from Regis Coccia:
¨For many risks, identification and mitigation begins with answering the question, “What if…?” It’s a great conversation starter. ¨
Indeed! ¨What if¨ is a great conversation starter
What if an incident happened in one of your stores, wouldn’t you like to know?
What if you had a team that handles incidents from the highest level to the lowest levels of risk and report back to you?
What if each incident is assigned to a case manager that has access to extensive knowledge about liability, product issues, reputational risks, customer service and store safety and policy compliance? Control of incidents and preparedness are key as incident evolves in more complex scenarios. After all; each incident is as unique as the individuals involved.
What if this team’s first mandate is to collect, log and upload all information in a cloud based incident management system – available anytime and from anywhere over the web? Data is the backbone of any efficient decision making process. Gather the facts and information needed to ascertain the level of risk involved, provide an opportunity to avoid the possibility of litigation.
The challenge is to have a team that can consistently, time and time again deliver on a proven risk management process that ensures risk mitigation; this is our value proposition to you. Our collective intelligence is mobilized to make strategic decisions and initiate a series of specific actions for every incident that occurs in your stores.
One thing is certain, incidents will happen; the question is: how prepared are you?
What is your risk management strategy?
What if we could help you mitigate those risks?
We suggest we do – do you agree?