As a private investigation company, staying ahead of legal and procedural developments is critical to providing our clients with the most effective support. Recently, insights from the Barreau du Québec’s 2024 colloquium on internal and regulatory investigations have shed light on best practices and legal nuances that businesses in Quebec must navigate. These developments underscore…
In the high-stakes world of corporate leadership, the ability to anticipate and manage risks is a defining characteristic of successful CEOs. Yet, history shows us that even the most esteemed leaders can fall into the trap of complacency, failing to recognize and act upon the early warning signs and near misses that often precede catastrophic…
Position Description: As an Incident Management Specialist / Customer Service Representative you will be handling any and all incident types for our clients. Incidents range from bodily injury to property damage to product recalls and higher-level customer service issues. Key Role Responsibilities: Take incoming calls / make outbound calls Acquire and process all information for…
In the third installment of our “Unsung Heroes” series, we step back to take a deeper look at the insights of those who offer spiritual leadership during these most uncertain of times. The Pandemic’s Unsung Heroes – Spiritual Leaders “Reducing carbon emissions is important, but it is shortsighted if not coupled with reducing the toxic…
Aumentar a satisfação do cliente e atenuar os problemas, fornecendo aos clientes recursos dedicados e profissionais para a gestão do atendimento ao cliente https://parminc.com/wp-content/uploads/2019/08/PARM-Gestao-do-Atendimento-ao-Cliente_V1.pdf
DUTY OF CARE TOWARD EMPLOYEES ON BUSINESS TRAVEL: WHAT ARE THE LEGAL LIABILITIES OF AN ORGANIZATION? International travel has become more and more part of regular operations for an increasing number of Canadian corporations. Business travel is now an extension of the workplace, a situation which brings with it the same requirement under Occupational Health…
All businesses unanimously agree on one thing – customers are kings. They’re the sole purpose and benefit of running a business. And hence this is one of the major reasons why good customer service is a pressing concern for all companies. Good Customer Service is Directly Linked to Customer Satisfaction and Loyalty Here are some…
Corporate risk has been around ever since businesses came into being. While diversifiable risk can be mitigated by taking appropriate measures, it is next to impossible to eliminate systematic risk which is entirely dependent on market fluctuations. Businesses thrive on consistency and performance. Risk, on the other hand, threatens to disrupt the normal flow of…
Cyber attack is a growing trend and everyone should be prepared to mitigate the impact on their business. There is a few basics steps to take immediately when a cyber incident occurs. The objectives are to reinforce the security of the system and mitigate the risks and losses. Change passwords; changing the password is crucial…
