By Carlos Torres Incident Management Director carlos.torres@parm8020.com
Last night, after having dinner with my family, I got an email about an incident that happened at one of our clients’ stores. This incident required the immediate attention of someone… Who was that someone? I was that someone, and this matter, required MY attention. So, I went into my office at home and made the different calls that I needed to make in order to resolve the issue satisfactorily.
I handled this situation as second nature, not thinking much of it, until I came out of my office and kept spending time with my family. I said, “WOW! I’m committed!” Now, don’t get me wrong, I think I have one of the best jobs in the world, but the fact that I’m 100% committed to it, allows me to excel in it.
This reminded me of Sunday school growing up; I’m sure you’ve heard of the “No one can serve two masters” sermon. I’m not going to get into the religious sense of it at all, but I do think that this could be applied to our professional lives.
Just think of a professional runner for a second, and picture him trying to compete for a world record against the best athletes in his category, but he decides to run with his legs wide open, as in a horse stance. What do you think the result of that competition would be?
What I’m trying to say is that when we don’t focus on the goal in sight, or when we have our efforts divided in two or more objectives, we might find ourselves in the same situation as our runner: One foot in one objective and the other foot in a different one, and, unfortunately, without the desired results.
I believe that when we have more than one dream that we’re trying to pursue (at the same time), we might just be setting ourselves up for failure. Perhaps if we focus on one goal at a time, it is more likely to accomplish more of our aspirations.
If, after some vital self-introspection, you find that you have not been able to accomplish your goals because you have not given them the priority at any given point in time, I invite you to make a list of things that you want to accomplish short and long term.
Once you have this list, set a time-line of when you want these achievements to happen.
Finally, focus all of your efforts on that timeline, this will help you not get overwhelmed with each task at hand.
Now, getting back to the incident from last night. At Proactive Risk Management, this is what you get; a team of talented professionals who are 100% committed to manage all incident and customer service needs your company may have. No matter the time or type of issue that may arise, with Proactive Risk Management as your Delta team, you have nothing to worry about!
