Every day new companies are born, some having massive growth, while others disappear, even after reaching some success. Have you ever wondered, how some companies gain so much market share while others remain stagnant?
Whereas many factors may affect the success of any given company, I have found that embracing new technology is vital, not only for the survival of an organization, but for its continued success.
When we look at companies like Netflix and Blockbuster, we can see first-hand that new technology was in fact what gave Netflix the edge over its competitor, Blockbuster. In the year 2000, Blockbuster had the opportunity to buy Netflix for $50 million, but passed. By September 2010, Blockbuster filed for bankruptcy.
Now, who hasn’t heard or used the phrase “It’s a Kodak Moment”?
Where is Kodak now? I was shocked when I read that in 1975, electrical engineer Steven Sasson invented the first digital camera while working at Eastman Kodak. Why was this great new technology NOT pursued? Was Kodak afraid that this new technology would threaten or compete with its film business? Did Kodak get too comfortable with the status quo? By January 2012, Kodak also filed for bankruptcy.
Throughout my career, I’ve come to understand that the tools required to improve efficiency in time management, and the technology used to facilitate processes, are fundamental in the day-to-day operations. This is why it’s imperative that the leader and/or strategist of the organization implement the use of applications and ADP systems that help streamline the communication process throughout the enterprise.
At Proactive Risk Management Inc., new technology is constantly being incorporated. Our specialists go through rigorous training on our diverse ADP systems and applications. Our customized CRM allows us to log, track and escalate incidents as needed. Our various online time-management tools give us superior control of the follow-up requirements of any particular incident.
Whether your company is a small mom-and-pop-shop or a large enterprise, imagine for a second or two, if you didn’t have to manage the customer service and all the incidents that come from doing business, and you could just focus 100% on the operations of your firm, how much more efficient would you be?
If you would like more information about the customer service, incident management and business intelligence services provided by your friends at Proactive Risk Management Inc., give us a call, we can help.