To succeed in business, leaders must surround themselves with key individuals that are committed to move the business forward. Ronald Reagan once said:
¨Surround yourself with the best people you can find, delegate authority, and don’t’ interfere as long the policy you’ve decided upon is being carried out. ¨
As we all know, the retail industry terrain is changing, One example of such change is the retailer-shopper relationship. Predicting customer behavior is top of mind, particularly as it relates to millennials.¨ Today’s millenials – nearly 80 million individuals in the United States alone – represent a staggering force in today’s marketplace, spending roughly $ 600 billion each year.
¨ With their online feedback, these tech-savvy customers have the capacity to make or break a brand’s reputation.¨
What is needed is the forming of a body of the most talented resources with an interest in the preservation of the brand’s reputation. Only when a group of experienced individuals proactively managing customer’s online activities will allow for the safeguard of the identity and the reputation of any organization.
Brand management is an integral part of PARM’ 8020 incident management services. We have developed a risk-specific model that provides a clear understanding of the online media monitoring. More and more successful retail business leaders are looking to gather a number of outsourced partners that have the capacity to bring vital experience and insights to create a considerable competitive advantage.
You may be asking yourself:
- What can we do to safeguard or online reputation?
- How efficient is my current team in managing online and in store customer service issues?
- Are we prepared to manage critical incidents and could we be more proactive?
To lift your incident management up another notch, you need to surround yourself with experts that are able to make a series of good decisions consistent with your key business objectives. In short, if you diligently surround yourself with the best incident management resources; you will achieve sustainable higher results.
Our clients are receptive to our practical approach to incident management. They are inspired leaders that recognize the importance of creating a context in which they can outperform the competition.
Looking inside your corporation:
Do you have a team and processes to figure out what needs to be done an most importantly, are you proactively taking action on situations before they may become serious issues?