We are often under the false impression that we are accountable for everything that happens on our property. However, the concept of liability is much more complex.
In the context of retail, the liability of your organization may be involved in several ways, most famously by negligence. This neglect can result from an act committed or even the failure to act. It is also known that a company can be held liable for the actions of its employees.
This would be the case if a customer informs an employee of the presence of a potential hazard, such as a spill on the ground, and that employee decides to ignore the warning. An accident due to the spill would create a basis for liability against the company.
It is therefore very important to identify situations that could have a direct financial impact on your company and mentor them. Awareness about liability and proper training of your employees are good starting points to mitigate your risks.
We are of the opinion that the principle of risk management is as much based on empathizing with the impacts that incidents may have in the lives of your clients as on the importance of minimizing costs for your business. This is where our team of risk management becomes indispensable.
Contact us and you will be able to see that our team of experts at Communication 8020 has the experience and training to advise and guide you on this subject.