Imagine your organization is confronted with a sudden shift in its environment: a technological disruption, new regulation, a targeted influence campaign, or a strategic move by a competitor. While some actors anticipate these developments, have access to relevant information, and quickly adjust their decisions, others discover the reality too late: the opportunities have already been…
DetailsIn the high-stakes world of corporate leadership, the ability to anticipate and manage risks is a defining characteristic of successful CEOs. Yet, history shows us that even the most esteemed leaders can fall into the trap of complacency, failing to recognize and act upon the early warning signs and near misses that often precede catastrophic…
DetailsMaking the Invisible Visible: Threat Awareness for Global Travelers Kidnap. Ransom. Injury. Liability. All thoughts that go through an employer’s head when sending their employees to under-developed countries to conduct company business. Beyond providing the employees with canned country information on the destination, what steps are taken to train an employee how to conduct themselves…
DetailsOriginal article published in French on Benoit Grenier’s blog In my last articles “CEO’s and The Blind spot of Cybercrimes” and “CEOs and cybercrimes, the solutions” I presented: many types of risk which confront organizations today; the communication problems between the CEO and the CIO; the perception problems CEO’s have when it comes to cybercrimes;…
DetailsOriginal article published in French on Benoit Grenier’s blog In my recent article “CEO’s and The Blindspot of Cybercrimes” I was explaining that senior management have a perception problem regarding the seriousness of the IT security risks that surround them. I further explained that these CEOs can be held responsible for the consequences of these…
DetailsOriginal article published in French on Benoit Grenier’s blog For the past several years, I have heard of or been involved in a growing number of events which have been, or could have been, catastrophic for the organizations involved. Examples would be: a natural resources company, which fell victim to a group of ecological activists…
DetailsAll businesses unanimously agree on one thing – customers are kings. They’re the sole purpose and benefit of running a business. And hence this is one of the major reasons why good customer service is a pressing concern for all companies. Good Customer Service is Directly Linked to Customer Satisfaction and Loyalty Here are some…
DetailsBy David Matsumoto, Ph.D. Humintell, LLC Member of the Advisory Board of Proactive Risk Management Active shooter incidents are incredibly frightening events that often have deadly consequences for individuals, and dire consequences for organizations. The term “active shooter” describes a “situation in which a shooting is in progress and an aspect of the crime may affect…
DetailsOver the past few years, policing agencies have stagnated when it comes to innovation. Yet, innovations are possible! If you are interested in police affairs, you will certainly not be surprised to read that innovations in the world of law enforcement are rare these days. Unfortunately, the good old police culture tends to lead these…
DetailsEvery morning I wake up and say to myself: I am a problem solver. I see a problem and I fix it with class and creativity. I engage to keep in mind: What needs to happen for the person in front of me to succeed (personal win) and for his company (business win) to succeed?…
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