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Author Archives: Benoit Grenier

Where Incident Management Outsourcing and Award Winning Technology Meet

Business, Innovative Technology, Knowledge, Security ServicesBy Benoit GrenierMarch 16, 2014

Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet or shall we say: in the Cloud. This service model offers key benefits such as price scalability. This  ¨pay as you go¨ solution…

Risky Business – Are You Ready?

Business, Knowledge, Security ServicesBy Benoit GrenierMarch 7, 20141 Comment

“Risk awareness is 90 percent of the battle,” says John Varvaris, a former risk-management consultant who is now president of Best Doctors. Risk is everywhere and it is every employee’s responsibility to identify and mitigate risk. A risk comes in many shapes and sizes, for example:  Operation compliance, financial, technological and reputational. Many constituents, both…

Wisdom & Leadership – The Samurai Way

Business, Knowledge, Security ServicesBy Benoit GrenierFebruary 18, 20141 Comment

Earlier this week, I have started reading the book:  Training the Samurai Mind.  Although there is a lot to be said about the Wisdom of Samurais, I was inspired by a passage from Shiba Yoshimasa (1349–1410): ¨One should be objective in regards to all things. These days there are few people who are that discriminating…

Marshall the Right Resources

Business, Innovative Technology, Security ServicesBy Benoit GrenierFebruary 17, 2014

To succeed in business, leaders must surround themselves with key individuals that are committed to move the business forward. Ronald Reagan once said: ¨Surround yourself with the best people you can find, delegate authority, and don’t’ interfere as long the policy you’ve decided upon is being carried out. ¨ As we all know, the retail…

The Advantages of a Devoted Team

Business, Knowledge, Security ServicesBy Benoit GrenierFebruary 9, 2014

By Carlos Torres Incident Management Director carlos.torres@parm8020.com Last night, after having dinner with my family, I got an email about an incident that happened at one of our clients’ stores. This incident required the immediate attention of someone… Who was that someone? I was that someone, and this matter, required MY attention. So, I went…

Effects of Technology on Companies

Business, Innovative Technology, KnowledgeBy Benoit GrenierJanuary 29, 2014

By Carlos Torres Incident Management Director carlos.torres@parm8020.com   Every day new companies are born, some having massive growth, while others disappear, even after reaching some success.  Have you ever wondered, how some companies gain so much market share while others remain stagnant? Whereas many factors may affect the success of any given company, I have…

Smart Incident Management Strategy

Business, Security ServicesBy Benoit GrenierJanuary 28, 20141 Comment

I came across an interesting article written Dave Kerpen, best-selling author:  The 1 Thing a business Leader Must Do to Succeed.  The following is an excerpt on how to optimize your chances of success: Sadly, 25% of businesses fail within their first year and an astonishing 70% of businesses fail within ten years. So, if…

Incident Management Specialist Position

Business, Other, Security ServicesBy Benoit GrenierJanuary 9, 2014

Fun, dynamic and innovative enterprise is looking for a talented Incident Management Specialist. Position Description: As an Incident Management Specialist you will be handling any and all incident types for our clients. Incidents range from bodily injury to property damage to product recalls and higher level customer service issues. Key Role Responsibilities: Take incoming calls…

Administrative Assistant Position

Business, Other, Security ServicesBy Benoit GrenierJanuary 9, 2014

Fun, dynamic and innovative enterprise is looking for a talented Administrative Assistant. This position may be for you! Key Role Responsibilities: Answer incoming calls / Make some outbound calls Data Entry, filing and replenish office supplies when needed Keep a clean and neat work space Perform other clerical tasks and provide assistance to other office…

Liability in the Context of Retail

Business, Knowledge, Security ServicesBy Benoit GrenierJanuary 8, 2014

By Lara Bachaalani, Incident Management Specialist We are often under the false impression that we are accountable for everything that happens on our property. However, the concept of liability is much more complex. In the context of retail, the liability of your organization may be involved in several ways, most famously by negligence. This neglect can result…

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