Proactive Risk Management
What is the overall capacity of your organization to identify, analyze, and take coordinated action in response to risk-related events?
Proactive Risk Management (PARM) specializes in the provision of client-specific incidents management and customer service. Our team of highly trained incident management specialists and customer service representatives efficiently takes care of all incidents, complaints, and problematic situations from the moment they happen to their resolution. The PARM method consists of mitigating exposure to liabilities and negative developments by taking a proactive customer outreach approach, effectively preventing potential problems and claims from materializing, while also directly identifying and addressing the causes of the incident.
Our detailed and comprehensive data gathering system ensures that every step of the problem solving process is documented, which guarantees appropriate incident follow-up and evidence of the actions taken. Furthermore, the centralization of all of the incident-related data translates into efficient reporting capacities to keep our clients informed of the issues their organisation may be facing, a valuable asset for multi-location, organizations. By identifying and analyzing trends and recurring issues, we can also not only recommend, but also implement best practices in order to minimize losses, reduce insurance premiums, and improve customer satisfaction.
Above all else, what PARM provides is peace of mind. With the support of our integrated risk management service, our clients can spend more time focusing on building their organization’s success, knowing that any incident that might arise will be expertly taken care of in a way that reduces exposure to risks and losses, ensuring the continued viability of their organization.