“Risk awareness is 90 percent of the battle,” says John Varvaris, a former risk-management consultant who is now president of Best Doctors. Risk is everywhere and it is every employee’s responsibility to identify and mitigate risk. A risk comes in many shapes and sizes, for example: Operation compliance, financial, technological and reputational. Many constituents, both…
Earlier this week, I have started reading the book: Training the Samurai Mind. Although there is a lot to be said about the Wisdom of Samurais, I was inspired by a passage from Shiba Yoshimasa (1349–1410): ¨One should be objective in regards to all things. These days there are few people who are that discriminating…
To succeed in business, leaders must surround themselves with key individuals that are committed to move the business forward. Ronald Reagan once said: ¨Surround yourself with the best people you can find, delegate authority, and don’t’ interfere as long the policy you’ve decided upon is being carried out. ¨ As we all know, the retail…
By Carlos Torres Incident Management Director carlos.torres@parm8020.com Last night, after having dinner with my family, I got an email about an incident that happened at one of our clients’ stores. This incident required the immediate attention of someone… Who was that someone? I was that someone, and this matter, required MY attention. So, I went…
I came across an interesting article written Dave Kerpen, best-selling author: The 1 Thing a business Leader Must Do to Succeed. The following is an excerpt on how to optimize your chances of success: Sadly, 25% of businesses fail within their first year and an astonishing 70% of businesses fail within ten years. So, if…
Fun, dynamic and innovative enterprise is looking for a talented Incident Management Specialist. Position Description: As an Incident Management Specialist you will be handling any and all incident types for our clients. Incidents range from bodily injury to property damage to product recalls and higher level customer service issues. Key Role Responsibilities: Take incoming calls…
Fun, dynamic and innovative enterprise is looking for a talented Administrative Assistant. This position may be for you! Key Role Responsibilities: Answer incoming calls / Make some outbound calls Data Entry, filing and replenish office supplies when needed Keep a clean and neat work space Perform other clerical tasks and provide assistance to other office…
By Lara Bachaalani, Incident Management Specialist We are often under the false impression that we are accountable for everything that happens on our property. However, the concept of liability is much more complex. In the context of retail, the liability of your organization may be involved in several ways, most famously by negligence. This neglect can result…
Power outages can occur at any time and they can be extremely damaging to your retail store operations. As Toronto Canada braces for more power outages, Retailers must deal with the risks associated with the unpredictability of the situation, which needs immediate attention to secure the store premise. Working hand in hand with the local…
In the retail business, one of the most common principle is ¨retail is detail¨. Our opinion is that this principle applies to both marketing and risk management. The only way to effectively manage risk is to attend closely to details and be concerned about the impact of an incident may have on the sustainability of…